Ordway Labs

Ordway Labs is a B2B SaaS FinTech company that offers a billing and revenue automation platform for innovative businesses. Their impressive growth over the past few years ranked them 237 on the Inc 500 in 2022. They came to Scenic West in 2020 looking to invest more in UX as they scaled their SaaS product.

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When we met Ordway Labs in 2020 they were looking for contract UX/UI design leadership to support an upcoming platform redesign and other product roadmap initiatives. Flexible, fractional UX/UI design support meant they could cover UX/UI design needs efficiently and flexibly as their team grew and the roadmap flowed between more technical priorities and ones that required more substantial UX/UI design work.

We provided ongoing UX/UI design support for over two years, working directly with Ordway Labs’ CEO at the beginning and then evolving our UX/UI design processes to support a growing number of Product Managers and developers as Ordway’s business grew. Our flexible, fractional UX/UI design support was able to adapt to their needs over time while also providing a long-term, consistent voice on UX strategy for their team as Product Managers and other full-time team members came and went. We were able to efficiently support several product teams for less than the cost of a single full-time Lead Product Designer.